FREQUENTLY ASKED QUESTIONS
Your Questions,
Answered
Find answers to our most frequently asked questions about our gowns, appointments, fittings, alterations, and more. If you don’t see what you’re looking for, feel free to reach out we’re always happy to help.
FAQ
Frequently Asked Questions
Shopping for Your Gown
We recommend beginning your gown search approximately 6 months to 1 year before your wedding date. This allows adequate time for ordering, fittings, and any necessary alterations.
No. Gowns are not available for online purchase. Our website allows you to explore The Wedding Room's Collection and services, but gown purchases are completed directly through The Wedding Room following your consultation.
Gown orders generally take approximately 6 weeks, although timelines may vary depending on the gown, availability, and individual order requirements. We recommend ordering well in advance of your wedding date to allow adequate time for fittings.
Yes. Rush delivery of approximately 21-30 days may be available for an additional fee. Rush availability depends on the gown and order requirements and will be confirmed at the time of purchase.
Yes. Depending on the gown and the requested changes, customization may be available. Additional charges may apply for customizations or significant modifications. Your options will be discussed during your consultation.
Our sample gowns are available to help you experience the design, fabric, and overall look of a gown. If the sample is not your size, we will discuss the appropriate sizing and ordering options available for you.
Appointments
A Collection Consultation is $99, and a Custom Consultation is $199. An Alterations Consultation is $99 for clients seeking alterations on a gown purchased elsewhere.
No. Consultation fees are non-refundable and reserve your dedicated appointment time with The Wedding Room.
Yes. If you choose to move forward with a gown purchase through The Wedding Room, your consultation fee will be applied toward the cost of your gown.
You may bring a maximum of two guests to your appointment. Keeping your party intimate allows us to provide you with a personalized and comfortable bridal experience.
No. To maintain the atmosphere of our private bridal appointments and protect our gowns and workspace, children are not permitted during consultations or fittings.
For the best fitting experience, please bring any shapewear or undergarments and shoes or heels you plan to wear with your gown, when applicable.
We kindly ask that you arrive without makeup or fragrance. This helps us protect our gowns, fabrics, and other delicate materials.
Photography and social-media recording are not permitted during consultations unless approved by The Wedding Room. This allows us to protect our designs and maintain the privacy and experience of each appointment.
Please arrive on time for your scheduled appointment. If you arrive more than 15 minutes late, your appointment may need to be rescheduled to avoid affecting appointments scheduled after yours.
Yes. We ask that you provide at least 48 hours' notice when rescheduling. With proper notice, your consultation fee will remain with your rescheduled appointment. No-shows are non-refundable and require a new consultation fee to book another appointment.
Yes. House calls are available by request. Availability and pricing may vary based on location and the services needed. Please contact The Wedding Room for additional details, availability, and pricing.
Purchases & Fittings
No. All gown purchases are final. We encourage clients to carefully review their selections and ask any questions before completing their purchase.
Gowns may be paid in full or secured with a 50% deposit. If using the deposit option, the remaining balance is due at the applicable pickup or fitting stage.
Minor tailoring and adjustments needed to properly fit a gown purchased through The Wedding Room are included. Major alterations, design changes, or significant modifications are not included and may require an additional fee.
Your gown purchase includes one additional fitting after payment. If additional fittings are necessary beyond the included fitting, an additional fee may apply.
Custom Gowns
Your custom gown experience begins with a private consultation to discuss your vision, preferred fabrics, measurements, design details, and overall bridal style. The Wedding Room will guide you through available options and create a gown based on the selections established during your consultation.
Please bring any items that will help us understand your vision, including your intended shoes, shapewear, or undergarments, when available. You are also welcome to bring inspiration images that demonstrate the styles and details you love.
Absolutely. Inspiration photos are encouraged and can help communicate the silhouette, fabrics, details, or overall look you envision. Inspiration images serve as a reference for creating your individual gown and do not guarantee an exact reproduction of another designer's work.
Bridal Alterations
Yes. The Wedding Room offers professional bridal alteration services for gowns purchased from other bridal shops or retailers.
An appointment is required for bridal alterations. Please contact The Wedding Room to schedule an Alterations Consultation.
We recommend contacting The Wedding Room as early as possible once you have your gown and know your wedding date. Alteration timelines vary depending on the gown and the amount of work required, so early scheduling provides the best opportunity to accommodate your needs.
The Alterations Consultation is $99. If you choose to move forward with alterations, your consultation fee will be applied toward the final cost of your alteration services.
General
More general questions are coming soon. In the meantime, please reach out and we'll be happy to help.
INTIMATE
PERSONAL
UNFORGETTABLE
READY TO BEGIN?
Let’s Bring Your Vision to Life
Schedule your consultation and take the next step toward your perfect day.
BRIDAL
GOWNS
ALTERATIONS
A MORE PERSONAL EXPERIENCE